Refunds
Billing & Cancellation Policy
At Compskill Information Technology LLP, account setup is immediate upon confirmation of payment via credit card, debit card, net banking, or PayPal. However, if payment is made via cheque, please allow 5 days for clearance, while payments through postal orders or cash will result in same-day setup. Our 7-day money-back guarantee applies only to first-time signups and excludes subsequent sign-ups or renewals. Refunds are not applicable to various services, including Domain Registrations, Dedicated Servers, Cloud Servers, cPanel, Plesk, Webuzo, SSL certificates, Hardware Firewall, any other addons, third party licenses or softwares and more, as specified. Pricing modifications by software license companies will immediately affect our clients. Refunds are available for Linux and Windows shared, reseller and WordPress Hosting, but not for suspended or terminated services. Additional charges, including taxes and setup fees, are non-refundable. Free domain offers are subject to conditions, including deductions from refund amounts upon cancellation. Cancellation requests can be made through the client area, with data backup advised before initiating the process. Depending on the chosen option, immediate or scheduled cancellation will determine access to services until the end of the prepaid term.
Taxes, Late Payment or Non-payment
At Compskill Information Technology LLP, prices listed on the site exclude taxes, which will be added to the final invoice upon adding items to the cart. The inclusive amount, including taxes, is non-refundable. Unpaid invoices may lead to suspension or termination of your web hosting account, with access restored only after clearing outstanding dues. Terminated accounts will not have data restored and will be treated as new accounts. Failure to renew subscriptions on time may result in charges on the invoice, and new orders or packages will not be activated for customers with outstanding balances.
Account Termination
If you decide to discontinue our services at any point during your subscription with Compskill Information Technology LLP, there are several scenarios that may result in account suspension and termination. If you request immediate termination, your hosting account will be suspended immediately and terminated within 24 hours. Upon expiration of your subscription, if you place a cancellation request, your account will be suspended at the end of the subscription period and terminated within 24 hours thereafter. Failure to renew your hosting account by the due date will result in immediate suspension and termination within 24 hours after the expiration date. Violation of our Terms of Service will lead to immediate account suspension and termination upon notification. In the event of potential fraud detected by our anti-fraud system, we will initiate a verification process, and failure to provide the requested information may result in immediate suspension and termination. In cases of disputes or chargebacks, we will suspend the account initially and provide a 7-day timeframe to resolve the issue, with termination occurring if the matter remains unresolved. It is advisable to maintain a backup copy of your hosting account to prevent data loss upon termination, as all files will be deleted from the server, and Compskill Information Technology LLP shall not be liable for any loss of data.
Contact
Contact us for your billing related queries at [email protected]
